Answers to your frequently asked questions
How can I get my vendor invoice paid electronically straight to my bank account?Click here to sign up to be paid electronically.
We encourage you to submit your electronic payment information so that your invoices are paid electronically and will go straight to your bank account. Electronic payments reduce the risk of checks being lost or stolen in the mail. Email confirmations are sent with every electronic payment which includes a description and/or invoice number.
How can I submit my vendor W-9 form?
When am I going to get paid for my vendor invoices?Payments are submitted 30 days after submitting your invoice. If you sign up for electronic payments, your payment will be electronically deposited straight to your bank account and you will receive an email confirmation. If you do not sign up for electronic payments, your payment will be mailed from our payment processing center and can take an additional seven to ten business days once the invoice is paid in our system to get to you. Payment can be delayed if your invoice is incomplete, does not reference a property location, does not provide the necessary details and/or requires further investigation.
Where do I send my vendor invoices to?Vendor invoices should be emailed to AP@eLAvatere.com. Please make sure the invoices you are sending are attached to the email and are not embedded in the email itself. If the invoices were not attached to the email, please resend the invoices. Please make sure invoices have your contact information, a reference to the property/location and a description of the services performed. Payment can be delayed if your invoice is incomplete, does not reference a property location, does not provide the necessary details and/or requires further investigation.
Will I be notified when my vendor invoice is paid electronically straight to my bank account?
Yes! The email address provided on the Electronic Payment Agreement it set-up to receive all electronic email confirmations. Should another email address be linked, please send a request to AP@eLAvatere.com. Please be sure to reference your vendor name.
If there's a change in bank account information, a new Electronic Payment Agreement is required. Click here to submit your new electronic payment agreement form.