Resident Benefit Package

Renters Insurance

Our Resident Benefits Package with insurance includes insurance coverage up to a $100,000 liability coverage for accidental damage to the rental from fire, water and other perils caused by you and your guests, medical expenses included in the liability coverage, $10,000 coverage limit of personal property contents coverage and $1,000 coverage limit of additional living expense should you need to stay in a hotel. The deductible is $500. The owner’s property insurance does not provide you with any insurance coverage for damage or loss of your personal property. By enrolling in our master renters insurance, you never have to worry about your renters insurance policy expiring as long as timely payments are submitted!

Click here for frequently asked questions and to find out more information on the renters insurance coverage.

Mobile App for Online Rent Payments and Maintenance Requests

Download the app called “Online Portal by Appfolio”.

google play App Store

24/7 Online Portal for Rent Payments

Download the app called “Online Portal by Appfolio”. Submit rent payments using your online resident portal 24/7. Payment from your checking or savings account is free. Our system also accepts payments by credit card and debit card (bank charges apply). You also have access to your unique electronic cash payslip where you can pay rent in cash at participating 7-11’s, Walmart and CVS stores. Visit the following website for a participating location near you:

24/7 Online Portal for Maintenance Requests

Download the app called “Online Portal by Appfolio”. Submit maintenance requests, with photos, using your online portal 24/7. Submitting maintenance requests online, with photos, is the quickest and most efficient method to notify us of maintenance issues and helps track your request.

Utility Concierge Service

One call sets up all your utilities for internet, cable, satellite TV services, electricity, gas & water and helps you get the best promos and discount codes available. No need to call every service provider separately. One call from our utility concierge partner is all it takes. Visit this link to get started:

After-Hours Maintenance Emergency Line

You have access to an after-hours maintenance emergency line to report emergency issues such as gushing water from a broken pipe. Call our main number at (818) 643-1980 and press 1 to be connected to our after-hours maintenance emergency line.

Credit Building & Reporting

Pay your rent on time and build and improve your credit. We report every rent payment so you build credit. Average increases of 23 to 42 points in resident scores, so you can qualify for more and save hundreds. We can report up to the past 24 months for an immediate boost.

Disclaimer: The Resident Benefits Package is REQUIRED with all eLAvate lease agreements. The Resident Benefits Package will be billed monthly as one $40.00 charge as additional rent to include the renters insurance benefit and the payment & services benefit. Residents should consult an insurance professional to evaluate and determine personal insurance needs. Residents who provide proof of their own renter’s insurance policy that is lease compliant may opt out of the insurance benefit and $10.00 will be deducted from the monthly cost of the Resident Benefits Package.